Pros: Great support. (They need it though, considering the bad product.)
Cons: They will get you in a year long contract. Product will not work for the international customers. You will have to refund, support, and have your support team be consumed with JW Player issues all the time. However, JW Player will continue to bill you with their less than ethical pricing and billing behavior.
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Overall: In 2016 we signed with JW Player for medical education videos. Our clients were international. JW Player will not load for the majority of them. Just a buffering sign will stay on the screen. Students will purchase the product, not able to watch they will ask for a refund. We had a small team, we will work the whole day long with the customers and JW Player's support to individually figure out the issues. Finally a few months into the service, we canceled the service. I had asked their salesperson before signing the contract if we could cancel if the service did not work. He had said that he doesn't think that JW Player will come after me if I canceled. On top of this, we were given API bills for the API integrations that never happened. Appcake ios download.
After incurring thousands of dollars of customer refunds and unhappy customers we decided to move on from JW Player. We moved to another company and never had the player issues.
Easybcd 2.2 download. Three years later, JW Player has surfaced again. Threatening to report us to credit and asking for the $2800 for which we never received any service neither did we receive integration. Even their support team members told us that they understood that our international customers are having a bad time and it makes sense for us to move on.
Not only we had terrible service, we had brand damage, unhappy customers, loss of the payments we made to JW Player and now they want more money for the remaining months in the year.
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